Season Ticket Benefits

The small bar with 2 young people serving in the South Stand was a shambles at the Glasgow game. Big queue, they're serving lager, cider & Guinness. Get to the front of the queue to be told, before kick off, they've run out of lager. Place our order for a couple of ciders & a Guinness to then be told mid pour they've run out of cider. I notice there's loads of barrels behind the bar which haven't been opened & politely ask them if they know how to change a barrel. 

They reply they're not allowed to change a barrel & that a supervisor had to do it, at which point one of the staff say they're going to get a supervisor. Off he shuffles & returns about 5 minutes later with a supervisor & someone else (I assumed the extra person would help behind the bar) but no, he was supervising the supervisor who was changing the barrel!!

They lost out on a lot of custom through people giving up waiting & going to their seats empty handed. 

I did see that, I'm not on twitter but I do look at the Twitter account to see if there's any news coming up. 

Totally agre, was a real poor showing for me. A simple message to say somethings happened & we now have to move it to next week would have done.

The matchday experience for us at Glasgow left a bitter taste in my mouth. Our marketing & website is incredibly poor & out of date, so much so I don't even use it to look up previous results etc.

may seem minor, but its not the way a professional organisation should reply to queries. 

Intent and context are sometimes difficult to determine from electronic communications. 

They should attempted to mix experience with new staff and also ensure someone is trained at all bars to change a barrel (if the later can not be done and had to remain a supervisor then at least give the staff radios so can communicate with supervisor quicker etc)

Totally agree, the guys in fairness to them did say they could change a barrel but they weren't allowed to.